Privacy Policy

When you submit an inquiry through our contact form, we collect the information you choose to provide, which may include your first and last name, email address, venue address, delivery and pickup timing, day-of contact details, and notes about your plant rental needs.

When you sign up for email updates in the footer, we collect the email address you submit and share it with Mailchimp so they can send the confirmation email and manage the mailing list.

If you email us directly, we collect the information included in your message and any attachments you send.

We use personal information to respond to inquiries, prepare quotes, coordinate plant rental logistics, communicate about potential or confirmed services, and keep basic business records.

We do not sell personal information. We do not use contact form submissions for unrelated advertising.

We share information only as needed to operate our website, deliver email, respond to your request, provide services, comply with law, or protect our rights.

Our contact form uses an email delivery provider to send form submissions to The Plant Library. That provider processes the information in the message so the inquiry can be delivered.

We may also share details with contractors, venues, delivery teams, or service providers when needed to plan or provide requested plant rental services.

We use Google Analytics only if you accept optional analytics cookies in the cookie banner. These cookies help us understand aggregate site usage, such as which pages are visited and how visitors move through the website.

We remember your cookie preference for 12 months unless you change it sooner. If you decline analytics cookies, we do not load Google Analytics for your visit. You can reopen Cookie Settings from the footer to change your choice.

We do not use analytics cookies for advertising personalization, and we do not intentionally use advertising cookies or pixels on this website at this time.

For visitors in the United Kingdom, we process inquiry information because it is necessary to respond to your request, take steps before entering into a contract, perform a contract where applicable, and pursue our legitimate interest in operating and improving our business.

Where we rely on consent, including for optional analytics cookies and optional marketing if introduced later, you may withdraw that consent at any time.

The Plant Library serves customers in the United States and London, UK. Information submitted through this website may be processed in the United States or in other countries where we or our service providers operate.

When information is processed outside your location, we take reasonable steps designed to protect it in line with this policy.

We keep inquiry information for as long as needed to respond, provide services, maintain business records, resolve disputes, and meet legal, tax, accounting, or operational requirements.

If an inquiry does not become an active project, we aim to keep the related personal information only for as long as it remains reasonably useful for follow-up and recordkeeping.

You may ask us to update, correct, or delete personal information you have provided, subject to legal or business recordkeeping requirements.

Depending on where you live, including the UK and certain US states, you may have additional rights to access, correct, delete, restrict, or object to certain uses of your personal information.

To make a privacy request, contact us at info@theplantlibrary.com.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, email system, or internet transmission can be guaranteed to be completely secure.

This website is intended for adults planning events or plant rental services. We do not knowingly collect personal information from children.

We may update this privacy policy from time to time. When we do, we will update the date shown at the top of this page.

Questions about this privacy policy or how we handle personal information can be sent to info@theplantlibrary.com.